Foxtel

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Troubleshooting
On Screen Error Message
Picture issue
Remote control issue
Recordings, On Demand or streaming
Box activation issue
Sound issue
Free-to-air issue
Apps on my box
Box issue
TV guide, Store & box settings
No internet connection
Internet connection drops out
Internet too slow
No dial tone
Calls are dropping out
Poor call quality
Cannot make or receive calls
My Foxtel ID
MyFoxtel app/My Account
Foxtel Go
Account and Billing
Viewing my bill
Understanding my bill
Payment options
Help with overdue accounts
Support for personal circumstances
Credit adjustments and refunds
Natural disasters
About 'My Account'
Creating a Foxtel ID
How to manage my account online
Add authorised users to my account
MyFoxtel app
Multi-factor authentication
Support for my Foxtel ID
Manage Subscription
What changes can I make online?
Changing my TV packs
Suspend and resume my subscription
Cancelling my subscription
Returning my equipment
Moving address
Change account holder
Using Foxtel
Using my Foxtel remote
Features of my iQ
Connecting my iQ to the internet
4K Ultra HD and compatibility
Free-to-air channels through Foxtel
Outages and no signal errors
Personalised advertising
Closed captions
About Foxtel Go
Cast Foxtel Go to my TV
Channels and content on Foxtel Go
Manage Foxtel Go with Google Nest
Using apps on Foxtel boxes
HBO Max through Foxtel
Netflix through Foxtel
Disney+ through Foxtel
beIN SPORTS CONNECT through Foxtel
Paramount+ through Foxtel
Getting Started
Packs and channels
Installing Foxtel TV
iQ5 and iQ4 connection types
Foxtel boxes
Remotes and accessories
Watch Foxtel in another room
Foxtel Broadband
Foxtel WiFi Modem
Foxtel Home Phone
Using my own modem
Communication during a major Broadband outage
About Foxtel Rewards
Join Foxtel Rewards
Redeem Foxtel Rewards
Alert
F1078 - Playback error
F100 - No satellite signal is being received – No change to the satellite dish
Switch to an internet connection
TDT Estate Shutdown FAQs
FAQs about Foxtel's Customer Complaint Handling Process
Changes to the way Foxtel is serviced
Upcoming changes to legacy phone services for FTTP customers
How to manually update the software on your iQ3, iQ4 or iQ5
Main Event, Sunday July 30
Taking your existing Foxtel box to your new address
Technical Support for Custom app
On screen error message
Picture issue
Remote control issue
Recordings, On Demand or streaming
TV guide, Store & box settings
Sound issue
Free-to-air issue
Apps on my box
Box issue
Foxtel for Business
Box Activation Issue (Agent Only)
On Screen Error Message (Agent Only)
No internet connection
Internet connection drops out
Internet too slow
No dial tone
Calls are dropping out
Poor call quality
Cannot make or receive calls
Raising BPS Case
My Foxtel ID
MyFoxtel app/My Account
Foxtel Go
Foxtel Now
FoxHow
2026
2025
Packages & channels
TV equipment & setup
TV extras
Broadband & home phone equipment & setup
Foxtel Now
Apps
Hubbl
Exceptional circumstances
Equipment support
Professional installation & technician support
Complaints
Foxtel Rewards
After sale connection support
New sales & reconnections
Change broadband & home phone
Change account
Change TV
Service disruptions
Cases & escalations
Broadband & home phone support
STB support
Financial hardship
Escalated billing
Collections & customer debt
General billing
Credit adjustments & refunds
Payments, plans & extensions
Special packs & offers
Rules & scripts
Disconnections
Compliance
Conversation support
NBA
FoxChat
Other systems
CORE
Foxtel Commercial
Zendesk
  • Reset Password
  • Update email
  • Update payment method
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