Verifying access...
Skip to main content
Foxhow Logo
What's New
Product
Customer Support
Sales
Change
Technical Support
Billing
Retention
Agent Help
  1. Foxtel
  2. Troubleshooting
  3. Foxtel TV
  4. Picture issue

Picture issue

Show

  • Check for broadcast issue
  • Check box picture settings
  • Picture issue - wrong picture
  • Picture issue - size issue
  • Picture issue - picture quality issue
  • No picture – blue light – blue/black screen (with No Signal message)
  • Replace the HDMI cable and try another HDMI input
  • Reset the box
  • Picture issue - blue light - program information bar only
  • Check the TV picture settings
  • Picture issue - size
  • Check your iQ picture settings
  • Manually update the software on your iQ3, iQ4 or iQ5
  • Check if the menu works
  • Inspect the HDMI cable for signs of damage then reconnect
  • Check the TV is on the correct input
  • No picture - blue light - black screen
  • Reboot the iQ and refresh the HDMI cables
  • Turn the iQ on
  • Picture issue - picture quality
  • Check for an ethernet cable
  • Reset the iQ at the wall
  • No picture - red light
  • No picture - no light
  • Turn on your box
  • No picture - red light on box
  • Try a different power point
  • Refresh the power
  • No picture - no light on box
  • Refresh the picture cable
  • Next ›
  • Last »
Tools and templates POPS Tool Foxhow Logo Pricing Content Content Foxhow Logo