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  1. Foxtel
  2. Troubleshooting
  3. Foxtel Broadband / Home Phone
  4. No internet connection

No internet connection

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  • No internet - FW - Server issue
  • No internet - fw connection box - power light on
  • No internet - fw connection box - power light off
  • No internet - HFC - Sync issue
  • No internet - hfc connection box - power light on
  • No internet - HFC - Server issue
  • Check the Foxtel Hub Setup for HFC
  • No internet - hfc connection box - power light off
  • Check the Foxtel Hub Setup for Fixed Wireless
  • Connect to the UNI-D Port (Fixed Wireless)
  • No internet - FW - Sync issue
  • No internet - fttc connection box - power light on
  • No internet - FTTC - Server issue
  • No internet - FTTP - Sync issue
  • No internet - fttc connection box - power light off
  • No internet - FTTP - Server issue
  • No internet - FTTC - Sync issue
  • Check the Foxtel Hub Setup for FTTC
  • Test another ethernet cable to the Foxtel Hub
  • No internet - fttp connection box - power light on
  • Check the Foxtel Hub Setup for FTTP
  • No internet - fttp connection box - power light off
  • No Internet - FW - Connection box issue
  • Reboot the Fixed Wireless connection box then check the lights
  • Reboot the HFC connection box then check the lights
  • No Internet - HFC - Connection box issue
  • Check the BYO Modem Setup for Fixed Wireless
  • No Internet - FW - No Dataflow
  • No Internet - HFC - No Dataflow
  • Check the BYO Modem Setup for HFC
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