Cannot make or receive calls
Auto-created
- Check Network Access (NBN)
- Home phone issue - analogue - CLI number incorrect
- Home phone issue - analogue - noise on call
- Home phone issue - analogue - can't make or receive calls
- Home phone issue - analogue - recorded message
- Home phone issue - analogue - can't make calls
- Home phone issue - cannot make or receive phone calls - CLI number incorrect
- Home phone issue - cannot make or receive phone calls - 1 socket
- Home phone issue - cannot make or receive phone calls - recorded message
- Check Call Control
- Home phone issue - analogue - no dial tone
- Home phone issue - VoIP - no internet
- Education - Proceed to No internet connection troubleshooting
- Test another telephone cable
- Home phone issue - VoIP - faulty device
- Check VoIP RMS configuration
- Factory reset the Foxtel Hub
- Home phone issue - VoIP disabled
- Run a Telstra InfraCo Hub Network Performance Test
- Run a Telstra InfraCo Hub Precheck Test
- Home phone issue - VoIP down
- Home phone issue - Device not in RMS
- Device not in RMS
- Raise a technical support case for home phone issues
- Fix VoIP in the FBI tool
- Home phone issue - VoIP missing
- Is a Central Splitter / Filter required
- Isolate the phone to a single phone socket
- Check a different Phone Socket if available
- Check other phone sockets are empty