Box Activation Issue (Agent Only)
Auto-created
- Activation checklist
- Connect your new box (iQ4/5)
- Upgrade the iQ's software version
- Complete a full system reset - Box activation issue
- Perform a signal test
- Complete a full system reset & send test message & re-sync
- Activation checklist - Satellite/IP
- Re-sync the box - Box activation issue
- Send test message
- Box activations – iQ4/iQ5 – Satellite/IP – Issues with Activating the box
- Box activations - iQ4/iQ5 - Satellite/IP - Unable to connect to the internet
- Box Activation - Offer a Fox Assist session
- Which stage of box activation did you encounter an issue?
- Box activations – iQ4/iQ5 – Satellite – Unable to get signal
- Box activations - iQ4/iQ5 - Satellite/IP - Connecting the box
- Box activations - iQ3
- Connect your new box (iQ3)
- Seek assistance from a SME or Team Leader
- Gather additional context
- Confirm troubleshooting steps have been completed correctly