The customer will require a Central Splitter / Filter in the household if a Back to Base alarm system is in operation or if the customer has more than 2 phone sockets in the house.
Important information: If the customer does not have a central filter in the home, this may cause issues with the home phone service, ADSL broadband service and the back to base alarm system.
1. If the customer has more than 2 working phone sockets in the home or a Back to Base alarm system is in operation, they will require a Central Splitter / Filter.
- If the customer does not have a Central Splitter / Filter and needs one: You will need to educate the customer to have one installed.
- If the customer does have a Central Splitter / Filter installed or doesn't need one: continue to the next step.