2. Third Party Retail
3. Existing residential customers
4. New Foxtel Now customers
5. Existing Foxtel Now customers
6. FAQs
7. Expired campaigns and offers
1. New residential customers
EOFYS/Very Big Deal Campaign (19 May 2026 to 30 June 2026)
Click here to view the offer details
Winter Sale Campaign (1 July 2026 to 31 August 2026)
Click here to view the offer details
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2. Third Party Retail
News Corp Staff Offer (Ongoing)
Click here to view the sales brief
Third Party Retail Partners
Click here to view the sales brief
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3. Existing residential customers
500Mbps Upgrade Comms - Service message
From 12 – 18 Feb 2026, communication will be sent to FTTP and HFC customers on the Premium plan, advising of the nbn speed tier upgrade at no additional cost.
Customers are encouraged to test their home internet speed or visit the Foxtel support page FAQs for more information.
Please note this is a service communication and not a campaign.
eDM
Click here to view the eDM.
SMS
Hi customer, good news! In line with recent NBN speed tier upgrades, your previous Foxtel Broadband Premium plan of 100Mbps has now been increased at no additional cost.
Our testing shows a typical evening speed of 385Mbps, though as individual speeds do vary, we recommend checking your speed at: https://m.foxtel.com.au/xxxxxxx.
For more information, please visit: https://m.foxtel.com.au/xxxxxxx.
Contact us: https://m.foxtel.com.au/xxxxxxx.
Typical evening speed is based on Foxtel's typical busy period download speed measurement between 7pm and 11pm collected from 14/11/25 to 29/11/25, when using a compatible HUB3 modem.
Legacy Box - Existing Subscriber Campaign (22 April 2024 - ongoing)
Click here to view the sales brief
Box upgrade campaigns (ongoing)
To see campaign briefs and information on current box upgrade campaigns for existing customers, see Overview - Legacy Box Upgrade Campaign.
New Sale Offer rollover 2025 – Customers who signed up after March 2024 on a 12 month contract, will be notified via SMS about their offer being extended. These customers will not be impacted by the March 2025 price rise.
Note: CIT notes will be available on accounts included in this offer.
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4. New Foxtel Now customers
What happens when a customer is signing up online and sees an error?
- Customers who are in the process of signing up to Foxtel through the website and are directed to an error page will be provided with a phone number to call
- The phone number will be directed to Sales Support
- This error will appear towards the end of the online sales journey
- Sales Support agents will need to build the customer's order
- the order must be coded as General Inbound for the Sales Channel and Online Sale for the Campaign.
Foxtel Now OTT to iQ5 campaign
Click here for more information.
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5. Existing Foxtel Now customers
- Foxtel Now to iQ5- reactive offer
- Foxtel Now to iQ5 - targeted campaign offer
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Foxtel Now to iQ5 - targeted campaign offer (22 April 2026 - 30 June 2026)
6. FAQs
What happens once an offer period comes to an end?
We notify customers via email 7 days before their offer period comes to an end. If they don't call us to make any changes, they'll continue to enjoy their subscription at the regular monthly cost, which will appear on their next bill.
Can existing customers take up offers that are for new customers?
There are campaigns for new customers and campaigns for existing customers. Sales campaigns can't be matched for existing customers unless stated otherwise in the sales brief.
Suggested scripting:
"Foxtel regularly offer our new customers a special promotion to welcome them to Foxtel and introduce them to our TV service. While we're unable to match this offer for existing customers, we can continue to provide excellent value for money through our content and services. I'd be more than happy to have a look at your account today to ensure you're on the right package and getting the most value for money. What do you enjoy watching?" Important: If the campaign is not available for existing customers, you must use NBA for current existing customer offers.
What happens when a customer is signing up online and sees an error?
- Customers who are in the process of signing up to Foxtel through the website and are directed to an error page will be provided with a phone number to call
- The phone number will be directed to Sales Support
- This error will appear towards the end of the online sales journey
- Sales Support agents will need to build the customer's order
- the order must be coded as General Inbound for the Sales Channel and Online Sale for the Campaign.
7. Expired campaigns and offers
To view a list of expired campaigns and offers, see Overview - Expired Campaigns.
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