Check Network Access (NBN)

Confirm the customer's Network Access Level to ensure the customer is not blocked from making the type of call they are experiencing an issue with.

1.  Open the customer's account in CORE, to be permitted to make all call types the network access level needs to be 'NBN - Network Access [All Call Types Permitted]
   
   
    
2. Review the customer's Voice service on the account home page, check for NBN - Network Access, this will reflect the type of calls that the customer is able to make.
    
3. Change the Network Access, for instructions please check Fox How - Procedure - change home phone extras for assistance warm transfer to the Broadband Change Team
    
4. Cross check the Network Access Level Settings in Telstra InfraCo Hub, if the Network access is found not to be aligned call the BPS team to re-align the systems.

Tips: For another table please go to Fox How - nbn Network Access Level matrix

• The Network Access Levels are shown below:-
  • All Calls - This is open access to make any types of calls.
  • 1800 Access - This will allow the customer to make calls to 1800 numbers only.
  • Local, Standard/National and 1800 - This will allow the customer to make calls to Local, Standard/National and 1800 numbers, and excludes Mobile, International and 190 Infocalls.
  • Local, Standard/National, Mobile and 1800 - This will allow the customer to make calls to Local, Standard/National, Mobile and 1800 numbers, and excludes International and 190 Infocalls.
  • Local, Standard/National, Mobile, 1800 and 190 - This will allow the customer to make calls to all numbers except for International.
  • Local, Standard/National, Mobile, 1800 and IDD (International Direct Dial) - This will allow the customer to make calls to all number except for 190 Infocalls.