If the FBI tool shows the alert 'VoIP is not enabled on the Foxtel Hub', this means the Foxtel Modem has not received the information from RMS or RMS has not yet been configured.
1. In FBI scroll down to the 'Remote Management Service' section
2. Check the following information:
- SIP URI: (The correct FNN number)
- SIP Proxy: (ngc.connect.telstra.com)
- Prov Status: (Completed)
If the information is missing: Check Telstra InfraCo Hub for SIP details. If SIP details exist, raise an IT Triple Play ticket to request to have the SIP Credentials updated into RMS then move to the next step.
If the information is present: Continue with the next step below.
1. Scroll to the FBI 'Device' Section:
2. Check the following information:
- Serial Number (matches with what customer tells you)
- VoIP Enabled on Hub: (Enabled )
- FNN on Device: (matches with FNN number and above 'SIP URI'
- Registration Status (Up)
4. If any of the above information is missing or there is a mismatch, Raise a Triple Play Helpdesk ticket