A. Follow this procedure to make sure you have the latest software version installed on your iQ.
a. To check what version is currently installed on your iQ:
1. Press the Home button on your Foxtel remote, then scroll left to Settings.
2. Then press Select on Advanced Settings and then on System Details.
3. Please read out the numbers next to the Software Version.
4. Then you can press the Foxtel button to go back to the live TV.
b. There are two ways to update the iQ software:
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Immediate software upgrade:
You can perform a software download manually by pushing a series of buttons on the front of your iQ box. For more info on how to do this, click here, or check the following images:
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Scheduled software update:
This method allows the software upgrade to take place in the background and will be initiated only when the box detects no signs of usage/activity. The upgrade happens overnight when the customer is not using the box.
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Press button below to update the software.
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Please don't turn off your box or use your remote during this time. Your box will reboot several times. You may need to repair your Foxtel remote once the update has finished.
Note: On some occasions, it may take longer to start, even up to 24 hours.
If you prefer not to wait, perform a manual software download as detailed in step (b) 1. To find out more about the latest iQ software version, click here.
B. If it fails, then proceed to step 8 to raise a case to escalate the issue.