1. What is a Multiroom?
A Multiroom order allows a customer to add an additional STB (Set Top Box) or Multiscreen to their subscription, which allows customers to watch their Foxtel content on another TV.
Customers pay a small additional monthly cost for each Multiroom, rather than paying for an entire subscription again. For Multiroom pricing information, see Overview - TV pricing.
Types of Multirooms available
Customers can either have an STB Multiroom or a Multiscreen service added to their Foxtel subscription.
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2. STB Multiroom
An STB Multiroom allows the customer to watch Foxtel in another room on another Foxtel STB. Note: Customers with an STB Multiroom will also receive access to Multiscreen.
STB Multiroom types
The customer can purchase an STB Multiroom as an iQ4 box only. For more information, see Overview - Using the iQ5, iQ4 and iQ3.
Benefits of an STB Multiroom
The benefits of an STB Multiroom are:
- a reliable satellite-delivered service in another room of the house
- the ability to record and watch later, rewind and Start Over
- the ability to purchase titles or Main Events from the Foxtel Store
- access to Multiscreen included with an STB Multiroom
- an unbeatable 4K experience (this is applicable to iQ5 and iQ4 STBs only).
Adding or removing an STB Multiroom
Customers can add a Multiroom to their subscription through My Account (see Overview - My Account) or by calling us.
To add an STB Multiroom, see Procedure - add an STB Multiroom.
To remove an STB Multiroom, see Procedure - remove an STB Multiroom.
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3. Multiscreen
Multiscreen allows customers to watch their Foxtel TV service on another TV through the Foxtel app or by casting Foxtel GO, without the need to install an STB Multiroom. Note: If a customer already has an STB Multiroom or they are subscribed to the Platinum Plus bundle (see Overview - TV pricing), they won't need to add Multiscreen as they will already have access to Multiscreen.
Compatible devices
Customers can access Multiscreen through the Foxtel app on compatible Smart TVs and the Foxtel Now Box, or by casting Foxtel GO. Note: Customers can log in to the Foxtel app or Foxtel GO using their Foxtel ID (which is also used to access My Account - see Overview - My Account).
For a list of devices that are compatible with Multiscreen, see the table below.
Multiscreen compatible devices
The Foxtel app
| Device | Year | Platform |
|---|---|---|
| Samsung Smart TV | 2017 or higher | Tizen 3.0 or above |
| LG Smart TV | 2017-2019 | webOS 3.5 or above |
| Sony Android TV | 2015 or higher | Android TV Nougat 7.0 or above |
| TCL Android TV | 2017 or higher | Android TV Nougat 7.0 or above |
| Foxtel Now Box | All | 1.6.7 or above |
| PlayStation 4* | All | All |
*Opens as Foxtel Now. Customers with Multiscreen can still use their Foxtel ID (See: Overview - My Account) to log in.
Foxtel GO (casting)
| Software platform | Devices |
|---|---|
| Apple (iOS) | iOS devices running iOS 9.3.5 and above |
| Android | All Android devices running Android 5 (Lollipop) and above |
For more information on the Foxtel app, see Overview - the Foxtel app.
For more information on Foxtel Go, see Overview - Foxtel Go.
Benefits of Multiscreen
The benefits of Multiscreen are:
- watch your favourite shows from your Foxtel package on a supported Smart TV or streaming media device
- watch Foxtel on a supported Smart TV in another room of the house, or while on holiday
- take Foxtel with you anywhere within Australia and still be able to view on a big screen
- log in to 5 devices, and watch 2 at the same time
- no set up costs and no installation required.
Adding or removing Multiscreen
Customers can add Multiscreen to their subscription through My Account (See: Overview - My Account) or by contacting us.
To add Multiscreen, see Procedure - add Multiscreen.
To remove Multiscreen, see Procedure - remove Multiscreen.
Multiscreen infographics
For more information on Multiscreen, check out the below infographics:
Foxtel from Telstra Multiscreen gifting
From December 2022, Foxtel from Telstra customers who subscribe to 2009, 2014 and 2019 pricing and packaging structures and who did not already have Multiscreen, will receive complimentary multiscreen in their subscription.
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4. Multiroom comparison
The below table compares the features of each Multiroom type.
| Feature | iQ5 (satellite) (with hard drive) | iQ5 (satellite) (without hard drive) | iQ5 (internet only)(with hard drive) | iQ5 (internet only) (without hard drive) | iQ4 (satellite) | iQ4 (internet only) | iQ3 | Multiscreen* |
|---|---|---|---|---|---|---|---|---|
| Live TV | ||||||||
| Internet required to watch TV | ||||||||
| Order and watch Main Events | ||||||||
| Order and watch items from the store | ||||||||
| Recording/Remote recording | ||||||||
| Suggested and Trending | ||||||||
| On Demand |
|
|
|
|
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| Team Link | ||||||||
| Third-party apps (Netflix) | ||||||||
| HD available | ||||||||
| Closed Captions and Parental Control |