Procedure - send a software update to an iQ5/iQ4/iQ3

Contents

1. Description
2. Rules
3. Tasks
 

1. Description

Follow this procedure when a customer has requested to update their iQ5/iQ4/iQ3 to the latest software. 

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2. Rules
There are no business rules for this procedure. 

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3. Tasks
1. Send STB hit

1. On the CORE side menu, click the Technical tab.
2. Click the Equipment Hit tab.
3. Select the customer's iQ5/iQ4/iQ3.

Note: If the customer has more than 1 iQ5/iQ4/iQ3, you'll need to send the hit separately for each iQ5/iQ4/iQ3.

 

4. Select Force Download from the drop-down list.
5. Click Send Hit.

Important: A Force Download hit can take up to 10 minutes to take effect. Do not send multiple hits to the same STB if an STB doesn't respond immediately.

 

6. Leave a CI note on the customer's account detailing that you sent a hit to update their iQ5/iQ4/iQ3. 
7. End of procedure.

Note: Find out more about the latest software update here: Overview - iQ software versions

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