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  2. Technical Support for Custom app
  3. Foxtel TV
  4. On screen error message

On screen error message

Auto-created

  • F4017 - Could not locate a cdn instance for the request
  • F4016 - Subscription upgrade required
  • F4014 - Missing REPG Event identifier
  • F4024 - Could not locate a cdn instance for the request
  • F4023 - Could not locate a content origin for the request
  • F4022 - Subscription upgrade or purchase required
  • F4021 - Could not verify entitlement for the request
  • F4020 - Could not find the requested content
  • F4019 - Error
  • F4018 - Error
  • F0100 - Offer a Fox Assist session
  • Confirm if all the channels are impacted
  • F0100 - No satellite signal is being received - No change to the satellite dish
  • F0100 - No satellite signal is being received
  • Utilise Fox Assist tool or transfer to a Fox Assist agent
  • Confirm if all channels are impacted
  • Weather related signal interruption
  • F0100 – No satellite signal is being received – weather related
  • F100 - No satellite signal is being received
  • F100 - No satellite signal is being received – No change to the satellite dish
  • Identify FTA signal issue for existing FTA connection
  • F1027 - No signal is being received (FTA not installed by Foxtel)
  • Refresh the TV aerial cable and scan the FTA channels
  • F1027 - No signal is being received (FTA Installed by Foxtel)
  • F17 - Download failed
  • iQ5 education - no hard drive functionality
  • F16 - Connection loss
  • F15 - Tech issue: Manifest error
  • Raise a TV Broadcast Tech Squad Incident
  • F3043 - System Error
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