1. Description
Follow this procedure to step a customer through the instructions to login or sign up for Netflix through their iQ5, iQ4 or iQ3. Important: These steps can only be done on the customer's STB (set-top box). You cannot sign the customer up for Netflix in CORE.
2. Rules
Existing Netflix customers must log in
If a customer has an existing Netflix subscription, they must log in using those details. They cannot create a new account using their existing Netflix details.
Must be on direct debit to be eligible for Netflix billed by Foxtel
If a customer wants their Netflix billed by Foxtel, they must be on the direct debit payment method for their Foxtel service. For more information, see Customer eligibility for Netflix billing in Overview - Netflix through Foxtel.
Must have an iQ5/iQ4/iQ3 connected to the internet
To access Netflix on the iQ5, iQ4 or iQ3, the customer must have their iQ5/iQ4/iQ3 connected to the internet and be on the latest Release 9 software.
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3. Tasks
2. Log in to an existing Netflix subscription
3. Sign up for Netflix billed by Foxtel
4. Sign up for Netflix
1. Check if the customer has an existing Netflix subscription
- Ask the customer if they have an existing Netflix subscription.
| If... | Then... |
|---|---|
| the customer does have an existing Netflix subscription | go to task 2. |
| the customer does not have an existing Netflix subscription | continue below. |
- Confirm if the customer is eligible for Netflix billed by Foxtel.
See below for more information on customer eligibility for Netflix billed by Foxtel.
Customer eligibility for Netflix billed by Foxtel
To be eligible for Netflix billed by Foxtel, a customer must:
- have an active Foxtel residential service
- be on the direct debit payment method
- not have an existing Netflix account.
A customer is not eligible for Netflix billed by Foxtel if they are:
- a new customer awaiting installation
- an existing Netflix customer
- on an involuntary suspension
- on the statement payment method
- on a Reduced Service Pack
- in collections
- pending disconnection or disconnected
- on a financial hardship plan
- a Foxtel from Telstra customer
- on an employee account
- a Foxtel for Business customer.
| If... | Then... |
|---|---|
| the customer is eligible | go to task 3. |
| the customer is not eligible | advise the customer that they can still sign up for Netflix directly and go to task 4. |
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2. Log in to an existing Netflix subscription
Step the customer through the following instructions:
- Press Netflix on the Foxtel Voice Remote.
- Select Sign in.
- Enter your email address used for Netflix in the required field and select Next.
- Enter your password in the required field and click Next. You should now be logged into Netflix. To return back to Foxtel, press Foxtel on your remote.
- Press Netflix on the Foxtel Voice Remote.
- Select Join now.
- To create an account, enter your email address in the required field and select Next.
- Read through the terms and conditions displayed on the screen. If you accept these, select Start membership.
- Select Continue to launch Netflix. To return back to Foxtel at any time, press Foxtel on your remote.
- Press Netflix on the Foxtel Voice Remote
- Select Join now.
- Enter your email address in the required field and select Next.
- Advise the customer to check their email inbox. Netflix will send a link to the customer's nominated email address to finish the sign up.
- Once the customer has received the email from Netflix, advise them to follow the steps in the email to complete the set up of their Netflix account. Once they have registered for Netflix, the customer will be able to log in to Netflix - see Overview - Netflix through Foxtel through their iQ5/iQ4/iQ3.