Check if you can view secure internet sites – this will ensure the iQ box is able to download. If your internet is blocking secure internet sites, such as banking sites, the box will not able to download.
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Use a device like a phone or tablet that is connected to the same internet connection as the iQ box.
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If you're unable to access this page, you’ll need to talk with your internet provider. If you have Foxtel Broadband, we can help troubleshoot.