Check for any open order

Ensure there are no pending orders to make a change that the customer is waiting for. 

1. In C360, under the Order History tab, check for an open order.  

2. If there is an open order, go to CORE to complete the order.  

3. If you're unable to complete the order, you'll need to raise a ticket.

4. Follow the Raise a Service Hub ticket process in FoxHow.