Check if you can view secure internet sites – this will ensure the iQ box is able to download. If your internet is blocking secure internet sites, such as banking sites, the box will not able to download.
- Use a device like a phone or tablet that is connected to the same internet connection as the iQ box
- Go to https://www.microsoft.com/en-au/
- If you're unable to access this page, you’ll need to talk with your internet provider. If you have Foxtel Broadband, we can help troubleshoot. Get in touch with us via Live Chat.