Since troubleshooting hasn't fixed the issue, we'll need to replace your remote control.
Get in touch with us via Live Chat below.
While you're waiting for your replacement remote, you're able to use the MyFoxtel app to change your Foxtel channel.
1. Log in to the MyFoxtel app using any compatible mobile device.
2. If you have one Foxtel set top box, scroll down and click "TV Guide".
3. If you have multiple Foxtel set top boxes, click "My Account"
- Select "Set Up Boxes"
- Confirm which box you are watching and select the correct box in the drop down.
4. After clicking "TV Guide", you can select a program in the TV guide and tap the Change Channel option (next to Record) to change channels on your set top box.